Refund policy

Lumina Skin Sanctuary provides in-person esthetician services at 7940 Dani Dr, Suite 135, Room 209, Fort Myers, FL 33966.

Booking deposits. Online bookings for individual services collect a 20% deposit today; the remaining balance is paid at the studio after your service. Your deposit is applied to your service. If you cancel or reschedule at least 24 hours before your appointment, your deposit is moved to your new time or refunded to your original payment method. Deposits are not refunded for cancellations with less than 24 hours' notice or for no-shows.

Packages, multi-visit packs, memberships and subscriptions. These are paid in full at purchase and are non-refundable. Unused visits stay on your account for the period stated on the product page. Memberships can be cancelled at any time to stop future charges; cancelling does not refund charges already made.

Gift cards. Gift cards are non-refundable and not redeemable for cash.

Retail products. Unopened retail products can be returned within 14 days with a receipt for a refund to the original payment method. Opened products cannot be returned for hygiene reasons.

If something was not right. If you are unhappy with a service, tell us within 7 days at sales@luminaskinsanctuary.com or (239) 448-3003. We will review it and, where the issue is ours to fix, offer a corrective service or adjustment.

Processing. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days.