Booking & Studio Policies

1Booking & payment

Because Lumina is a private, one-on-one studio, every appointment is reserved just for you. You can book 24/7 right here on our site — choose your service, pick a live-available time, and confirm.

Pay a 20% deposit securely online when you book. We hold your deposit and apply it to your total at checkout in the studio. Cancel or reschedule free up to 24 hours before your visit, and your deposit is refunded automatically or moved to your new time. Every $1 you spend earns a Lumina Loyalty point. You'll receive an email confirmation immediately and a reminder before your visit.

2Cancellations & rescheduling

Plans change — we just ask for notice so we can offer the time to someone else.

• You may reschedule or cancel up to 24 hours before your appointment through the online portal (use the link in your confirmation or reminder email).
• Changes or cancellations with less than 24 hours' notice forfeit the deposit.

3Late arrivals & no-shows

• Please arrive 5–10 minutes early so your full treatment time is preserved.
• Late arrivals may have the session shortened to respect the next guest's booking, at full price.
• No-shows forfeit the deposit.

4Payment & sales tax

Final pricing is confirmed at your consultation, since treatment time can vary with your skin's needs. Menu prices are starting ("from") rates.

• We accept the payment methods shown at checkout.
• Applicable sales tax is added to services, add-ons, memberships, packages and gift certificates.
• Services: pay a 20% deposit securely online when you book. The balance is due at checkout in the studio, where your deposit is applied to your total. Every $1 you spend earns a Lumina Loyalty point.
• Memberships and packages are paid in full at checkout and are non-refundable. Memberships renew monthly until you stop them, and you can stop anytime.
• Pay over time with Affirm. Affirm financing is available at checkout so you can split services, packages or memberships into easy monthly payments.

5Memberships, series & gift cards

• Monthly memberships (Glow, Radiance, Luxe) are recurring and renew automatically until canceled. Cancel anytime; subscription payments are non-refundable, but your discount continues through the paid period.
• Welcome reward points are issued once at purchase.
• Treatment series/packages are pre-paid, non-refundable, and lower your per-visit cost.
• Membership and package prices are subject to applicable sales tax.
• Gift certificates are available online and are non-refundable.

6Before your visit

• Come with clean skin if you can, and arrive a few minutes early for your consultation.
• For advanced treatments, skip strong exfoliating acids or retinol for a day or two beforehand.
• Tell us about any medications, allergies or skin conditions so we can tailor your treatment safely.