Cancellation and Rescheduling Policy
You can cancel or reschedule your Lumina Skin Sanctuary appointment free up to 24 hours before your visit, and your deposit is refunded automatically or moved to your new time. Cancellations with less than 24 hours' notice and no-shows do not receive a deposit refund. We are at 7940 Dani Dr, Suite 135, Room 209, Fort Myers.
Book OnlineContact the StudioHow do I cancel or reschedule my appointment?
Update your booking before the 24-hour window closes. If you need help finding a new time or have a question about your booking, contact the studio and we will sort it out with you.
What happens to my deposit?
Individual services are booked online with a 20% deposit today, and the remaining balance is paid at the studio after your service.
| When you cancel or change | What happens to your deposit |
|---|---|
| 24 hours or more before your visit | Moved to your new time, or refunded automatically to your original payment method |
| Less than 24 hours before your visit | Not refunded |
| No-show | Not refunded |
What if I arrive late?
Please arrive on time. If you are late, we may shorten your service so the next client is not delayed.
What about packages, memberships and gift cards?
Packages, multi-visit packs, memberships and subscriptions are paid in full at purchase and are non-refundable. You can cancel a membership at any time to stop future charges, but charges already made are not refunded. Gift cards are non-refundable and have no cash value. See how packages work and memberships.
7940 Dani Dr, Suite 135, Room 209, Fort Myers, FL 33966
Hours: Monday–Saturday, 10 AM – 7 PM by appointment
Call or text: (239) 448-3003. Kira is often with a client and may not be able to pick up, so please leave a message or send a text and she will get back to you.
Cancellation FAQs
Can I cancel or reschedule for free?
Yes. You can cancel or reschedule free up to 24 hours before your visit. Your deposit is refunded automatically to your original payment method, or moved to your new appointment time.
Do I lose my deposit if I cancel late?
Yes. If you cancel or change your appointment with less than 24 hours' notice, or you do not show up, the 20% deposit is not refunded.
Can I get a refund on a package or membership?
No. Packages, multi-visit packs, memberships and subscriptions are paid in full at purchase and are non-refundable. A membership can be cancelled at any time to stop future charges.
What if I am running late?
Arrive on time if you can. A late arrival may mean a shorter service so the next client is not delayed.
How do I reach the studio about my booking?
Call or text (239) 448-3003, or use the contact page. Kira is often with a client, so leave a message and she will get back to you.